FAQ

 GENERAL INFORMATION

WHAT DOES ODTO STAND FOR AND WHAT DOES IT MEAN?

ODTO is an acronym that stand for “OVERDOSE TORONTO”. Why overdose? Because ODTO believe that all goals, ambitions, dreams, and actions should always be OD. Never settle for less, strive for the best. Live Life OD.

IS THERE A PHYSICAL STORE?

The OD retail flagship is located at 273 Queen Street West in Toronto, Ontario, Canada. For more contact information, click here.

WHAT CURRENCY ARE THE PRICES?

All products are priced in Canadian Dollars (CAD).

WHAT PAYMENT METHODS ARE ACCEPTED?

The website currently accept all major credit card providers via PayPal Checkout. The flagship location accepts cash, credit, and debit payments.

ARE ALL PRODUCTS AUTHENTIC/BRAND NEW?

All products are guaranteed 100% authentic & brand new, with original packaging and accessories. Buy with confidence as all items are thoroughly inspected and legit checked by the OD team. Although extreme care & maintenance is a priority with inventory, older items may be subject to discolouration, glittering, oxidation, yellowing and/or other natural defects beyond control.

DOES OD OFFER LEGIT CHECKS?

Not at the moment.

ORDER INFORMATION

WHAT IS THE REFUND POLICY?

All sales are final, no returns or exchanges. For more information, click here.  

WHERE IS MY ORDER COMING FROM?

All orders are shipped from Toronto, Ontario, Canada.

WHAT ARE THE DELIVERY METHODS?

Customers have the option to select paid shipping or complimentary in-store pickup as a delivery method during checkout. 

WHY WAS MY ORDER CANCELLED?

OD reserves the right to cancel an order at the company's sole discretion. All orders are subject to review for inventory confirmation, fraud prevention, website errors, etc. If an order is cancelled, a refund will be processed to the original payment method within 3 to 5 business days. For any questions regarding an order, please email us at info@odto.ca.

 

SHIPPING INFORMATION

WHAT IS THE SHIPPING POLICY?

All orders are shipped via Canada Post. For more information, click here.

WHERE DOES OD SHIP TO?

OD currently ships worldwide. For any special order requests, please email us at info@odto.ca.

HOW CAN I TRACK MY ORDER?

Once an order is shipped, a confirmation email along with a Canada Post tracking number will be sent to the email address associated with the order.

IS A SIGNATURE REQUIRED UPON DELIVERY?

To ensure an order arrive safely, all shipping methods include full insurance coverage & signature confirmation. Upon delivery, customers must provide a matching ID and signature to retrieve the package from the shipping courier.

WILL I BE CHARGED DUTIES AND TAXES?
 
All orders within North America will not be subject to further charges upon delivery. Depending on the shipping location, customers may be required to pay additional duties and taxes.

 

TERMS OF SERVICE     PRIVACY POLICY